Terms & Conditions

Terms & Conditions

Product

  • Any online order will not be the exact same as the image provided on product description. All our platters and takeaway boxes are customised to suit each client and prepared differently every-time. The images are a rough reference to give you an idea of what it will include. Please specify in notes if you require any preferences.
  • Le Fromage reserves the right to substitute products and items when products or ingredients may not be available. All substitutions are of similar quality and value, and will be communicated with the customer. May contain traces of nuts.

Delivery

  • Delivery fee will be calculated and added upon checkout
  • We will try our best to deliver within your selected time frame. Slight delays may occur during busy times or due to unforeseen circumstances. 
  • Please include as much information as possible upon check-out to ensure the product is delivered to the correct address. If we are unable to reach anyone, the product will be left in a safe location near door step of the home or left with front desk/reception (i.e. office, school, university, hospital)
  • Unsuccessful Delivery: A re-delivery fee will be incurred depending on the product ordered. If no one is available to receive the order, the courier has ATL (Authority To Leave) the product on the property. Once delivery has been made the responsibility of the order rests with the buyer
  • Le Fromage does not cover the cost of lost or stolen items once delivered

Wrong Address

  • It is your duty to provide the correct address, for any reason it is the wrong address the order will be redirected to Le Fromage and no longer available for a re-delivery as the product will no longer be fresh.

Cancellations

  • A cancellation fee of 50% of the total order's amount will apply should you cancel 48 hours prior to delivery
  • Le Fromage reserves the right to substitute products and items when products or ingredients may not be available. All substitutions are of similar quality and value, and will be communicated with the customer. May contain traces of nuts.

Alcohol

  • Any alcohol bottle added to the order is a GIFT ONLY. They range from 175ml - 750ml in bottle sizes. Please ensure recipient/receiver of the package is over 18.